Bpost is committed to ensure digital accessibility of its website and mobile applications, in accordance with the EU Web Accessibility Directive regarding the accessibility of websites and mobile applications for institutions compensated by the Belgian government.
This statement applies to the website https://www.login.bpost.be/
The European Norm for digital accessibility (EN 301 549) and the Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities.
At the moment of writing, our application is partially conformant with EN 301 549 & WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
This statement has been updated on June 11th 2025 and is based on an external accessibility audit carried out by Eleven Ways on April 17th 2025. This simplified audit was performed by an IAAP certified accessibility expert.
Despite our best efforts to ensure accessibility of our website, accessibility issues have been observed on several pages. Those include:
If you have any feedback regarding the accessibility of our digital products, please contact the customer service, which will transfer to the relevant person or department:
Or by mail at this postal address:
Anspachlaan 1We aim to answer within 5 working days.
In case you fail to receive an answer following the submission of a complaint regarding this website’s accessibility, you can contact the federal ombudsman:
Rue de Louvain 48 bte 6In case of other issues, please contact us: